Support
How can we help?
Brain Memo runs entirely on your phone, so there's no account to manage. Most questions are answered below. For anything else, email us.
Contact us
Questions, problems or feedback? Email us and we'll get back to you.
Common questions
Why does Brain Memo need a big download first?
The AI that transcribes and summarizes your recordings runs on your phone, so the app downloads its AI models once (about 4 GB, or 7 GB on phones with 8 GB of memory; Wi-Fi recommended). After that, everything works offline.
Are my recordings uploaded anywhere?
No. Recording, transcription, summaries, translation, search and AI Chat all run on your phone. Brain Memo has no account and no servers that receive your recordings. Nothing leaves your phone unless you export or share it, or send a report about an AI answer.
How do I delete my data?
Delete a recording, with its transcript, summaries and action items, from its ⋯ menu or by long-pressing it in the list. Saved voices and downloaded models can be deleted in the You tab, under Known voices and On-device models. Uninstalling the app deletes everything it stored. To have a report you sent deleted, email us.
How do I report a bad AI answer?
Tap Report under any AI Chat answer or summary, pick what's wrong and add a comment if you like. We receive only the reason, your comment, the AI's answer if you tick the box to include it, and the AI model's name. Your recording and transcript stay on your phone.